Shipping & Delivery Policy
Effective Date: 10 July 2025
Brand Name: B.F.N.B
Website: www.bfnbapparel.co.za
At B.F.N.B, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy outlines how and when you can expect your purchase to arrive.
1. Order Processing Time
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Orders are processed Monday to Friday, excluding public holidays.
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Please allow 1–3 business days for your order to be processed and dispatched.
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You will receive an email confirmation with tracking details once your order has shipped.
2. Shipping Rates & Methods
We currently offer nationwide delivery within South Africa and international shipping to selected countries.
South Africa:
International Shipping:
3. Delivery Timeframes
Estimated delivery times are from the date of dispatch, not the order date. While we strive to meet these timelines, delays may occur due to factors outside our control (e.g. courier issues, weather, customs delays).
4. Tracking Your Order
Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can also track your order by contacting us with your order number.
5. Shipping Delays
If your order is delayed, please allow an additional 3–5 business days before reaching out. We will do our best to assist and follow up with the courier on your behalf.
6. Address Accuracy
Please ensure that your shipping address is correct when placing your order. B.F.N.B is not responsible for orders shipped to incorrectly provided addresses.
7. Incomplete or Lost Deliveries
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If your parcel is marked as delivered but you haven’t received it, please contact the courier first with your tracking number.
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If your package is lost or undelivered due to courier error, we will work with the courier to resolve the issue.
8. Contact Us
If you have any questions about shipping or delivery, feel free to reach out:
B.F.N.B Customer Care
📧 Email: info@bfnbapparel.co.za
📞 Phone: +27 63 313 2740
🌐 Website: www.bfnbapparel.co.za
